I'm a strategic Digital Product Leader with 15+ years of experience delivering high-impact digital experiences across globally recognised brands including Jaguar Land Rover, the England & Wales Cricket Board and Cox Automotive. With a background spanning agency and client-side roles, I specialise in the end-to-end product lifecycle—from discovery and strategy through to optimisation—across websites, eCommerce platforms, and native mobile apps.I’m known for blending commercial acumen with technical depth—comfortable leading multidisciplinary teams, communicating at C-suite level, and managing complex product roadmaps and multi-million-pound budgets. My approach is rooted in data-driven decision-making, agile methodologies (certified PSPO), and a user-first mindset.

EXPERIENCE

Delivering First-Class Digital Products and Experiences

ROLE: PRINCIPLE PRODUCT MANAGER
ORG: JAGUAR LAND ROVER | JAN 23'- PRESENT

• Define strategic vision and oversee delivery of customer‑facing digital products, including consumer apps and eCommerce.
Implement Agile best practices and modern architecture (headless, omnichannel).
• Collaborate with UX/UI and engineering teams to discover, build, test, and validate user experiences.
• Competitor and Industry insight including evolution of personalisation and AI within Digital Products.
• Implemented growth tactics to grow app download rate by 28% MoM.

ROLE: DIGITAL PRODUCT MANAGER
ORG: ENGLAND & WALES CRICKET BOARD | SEPT '21 - DEC '22

Key Responsibilities:
• Product Manager responsible for multiple high-traffic consumer applications such as websites and apps, along with Okta Single-Sign on and marketing tools (onsite personalisation).
• Led Commercialisation of products against data-led Commercial strategy
• Managed migration of circa 1m users across 10+ applications onto SSO.
• Managed 1 billion pageview per annum Play-Cricket estate. 100k+ users.
• Delivered product enhancements that drove user registration conversion by 18%.
• Experienced in end-to-end native (iOS/Android) app development and management (versioning, SDKs, analytics tools etc), with a strong understanding of the role apps play in the consumer Digital experience.
• Used various forms of feedback (analytics tools, app reviews, internal stakeholders) to build and manage development backlogs/roadmaps.
• Created business case for and delivered cross-application digital advertising tool - increasing revenue (ticket/merchandise) by 26% YTD.

ROLE: PRODUCT MANAGER - DIGITAL RETAIL
ORG: COX AUTOMOTIVE ($7bn automotive services market leader inc AutoTrader.com, Manheim, Dealer.com, Modix) | FEB '21 - SEPT '21

Key Responsibilities:
Working with Engineering, UX and GTM teams to:
• Define Product strategy for vehicle eCommerce.
• Managed development and delivery of headless model consumer websites.
• Define and mange the Product roadmap.
• Delivered new Volvo used vehicle platform in several key markets.

ROLE: DIGITAL MANAGER / PRODUCT OWNER
ORG: JAGUAR LAND ROVER | NOV '15 - MAR '21

Key Responsibilities:
• Digital lead for Jaguar/Landrover.co.uk & affiliate platforms including time spent as acting National Digital Manager and Product Owner/Manager for UK Scrum teams (2yrs)
•  Backlog and Roadmap management/ownership, focusing on value and user/customer insight.
• Holistic platform owner across core UK properties such as DX, Used Car and Compare websites.
• Responsible for UK vehicle launch & campaign content management - review and delivery of Model Year updates and campaigns and then moving onto managing reports deliver these programmes.
• Agile Product Owner and CRO team management on a day-to-day basis, continually developing, deploying and testing web enhancements of varying scale across JLR UK properties.
•  Worked directly with mutli-disciplinary teams from UX/UI, Dev, Strategy, Architects, Content authors
• Requirement briefing and analysis experience as part of PO role closely working with Business Analysts/Solutions Architects - user story mapping, value scoping.
• Performance lead for JLR UK across Product, SEO, platform (i.e. speed).
• Significant agency management (15+) including large Global technology/ad groups - Edit. Connect ITG, Mindshare. Dentsu, G-Forces. KeeResources. EMO etc
• Objective setting and review delivery for direct reports.
• Management of multi-£m budgets, PO management, forecasting, agency SoW...
- End-to-end delivery of value-add development projects such as range calculator, feedback widget, onsite personalisation, finance integration etc.

Long-Tail Experience 2007 to 2014

Dec '11-May '14 Cogent Elliott - Digital Account Manager
Dec '09-Dec '11 ECB - Membership Lead
Dec '07-Aug '09 Goodform Sports Marketing - Membership Manager
May-Sept '06 Codemasters - Game Researcher: LMA Manager 2007


A.I. Experience

Learning- Applied AI in Marketing & eCommerce
- AI for Product Management Mind The Product/Google Cloud course

A.I. USE CASE #1 - Using A.I. to build a full SaaS site

Golf habit tracking AI-built SaaS. Full own branding. Real users. Target: Build a SaaS, according to Figma, integrating backend/auth/payment."Dial in like the pros. Improve consistency and lower scores with repeatable swings and habit creation."How it supplements my career/knowledge:
• LLM prompt-base development process
• AI industry
• Product Design - Full UX
• Product Strategy
• Web App development understanding
FE/BE databases, authentication, app submission
• App psychology research (sticky/onboarding etc)

Link to full LinkedIn Article:

A.I. USE CASE #2 - Using A.I. to power features

EstimateConsulting.com

Using a domain name I already owned, I applied an AI-powered LLM (Google Gemini) to power a consulting website in order to test A.I. powered features. Based on the description of your project, it will provide a cost for your project. It can suggest required roles to complete the task - or you can select your own for costing. [short custom project for learning only]• Integrates Gemini API's to provide real-time estimates for digital project builds.
• Uses average day rates for consultant roles.
• Presents 4*+ Google Review related consultants in your area based on city input
Learning/career benefits:
• AI feature integration • Rate calls/limiting understanding • UX vs AI considerations

Link to full LinkedIn Article:


Insight-led approach to Product Development

via Quantitative/Analytical tools:  (providers)
Google Analytics & Firebase for apps (Google)
IBM Metrics suite (Coremetrics/Acoustic)
Rich-data (Tableau)
Bridge (apps)
Heat/Scroll mapping (CrazyEgg)
Session recording (IBM tealeaf)
A/B / multi-variant testing (ABTasty)
Competitor landscape reports (Sophus3)
In-car telemetary (JLR)

via Qualitative Analytical tools:
Onsite survey (Psyma)
Onsite feedback widget tool (own build)
Live chat transcripts (Sitel)
User testing via focus groups (Maze)

Education

PSPO Product Owner via Scrum.orgKeele University ('03-'06)
2003-6 American Studies & Visual Design, 2nd Class honours
King Edward VI Grammar School, Stratford-upon-Avon ('96-'03)
10+ GCSE's, 4 A-Level's including English & Art
"Top 10 State school nationally"
"Sunday Times State School of the Decade"

PERSONAL PROJECTS

Personal projects and achievements have complimented my professional career and provided an opportunity to 'scratch an itch' and learn new things.

Domain Investing

usermove is the brand under which I invest / trade domain names - 'Digital Real Estate'. Significant learning curve understanding domain lifecycle, valuation methods, wholesale vs retail channels etc. 7pm each night domains expire, providing an opportunity to acquire undervalued assets. Some significant ROI with sales such as;
$10 -> $1,000
$10 -> $2,100
etc
How it supplements my career/knowledge:
• Domain research & valuation
• Developed domain valuation formula: 'The uMethod'
• Registrar and industry tool learning
• 2,000 Domain Industry X followers from scratch
• Included in 'Top 300 domainers of interest' list
• Types of domains: Geo, brandables, keyword

Fiveaside®

End-to-end creative and product launch of an 8-bit inspired football game. Crowdfunding certainly isn't a case of 'build it and they will come', many hours spent working the socials, appearing on podcasts and engaging in forums. Successfully funded and the real product is in 10+ countries around the World.How it supplements my career/knowledge:
• Crowdfunding
• Holistic digital marketing
• Product cost / ROI
• Trademark registration
• Minted an NFT based off the artwork



Anything else?

I'm 15 minutes older than my brother - twins with a palendrome birthday

I've been referenced on a UK No 1. song - Tinie Tempah 'Pass Out'

I've played cricket with England International players

I qualified as a full Level 3 Personal Trainer

I've witnessed a pro tournament hole-in-one

I've got a Royal Warrant on my wall - my Grandfather's London tailors served the Royal Family

I've Interrailed around Europe

I went to the same school as William Shakespeare

I ran the Silverstone race track 10k race for fun < 1 hour

I worked on LMA Football Manager 2007 game whilst at Codemasters

jcdexter.com

[email protected]

PRODUCT STRATEGY

I'm 15 minutes older than my brother - twins with a palendrome birthday

I've been referenced on a UK No 1. song - Tinie Tempah 'Pass Out'

I've played cricket with England International players

I qualified as a full Level 3 Personal Trainer

I've witnessed a pro tournament hole-in-one

I've got a Royal Warrant on my wall - my Grandfather's London tailors served the Royal Family

I've Interrailed around Europe

I went to the same school as William Shakespeare

I ran the Silverstone race track 10k race for fun < 1 hour

I worked on LMA Football Manager 2007 game whilst at Codemasters

PRODUCT STRATEGY

I'm 15 minutes older than my brother - twins with a palendrome birthday

I've been referenced on a UK No 1. song - Tinie Tempah 'Pass Out'

I've played cricket with England International players

I qualified as a full Level 3 Personal Trainer

I've witnessed a pro tournament hole-in-one

I've got a Royal Warrant on my wall - my Grandfather's London tailors served the Royal Family

I've Interrailed around Europe

I went to the same school as William Shakespeare

I ran the Silverstone race track 10k race for fun < 1 hour

I worked on LMA Football Manager 2007 game whilst at Codemasters

PRODUCT STRATEGY

I'm 15 minutes older than my brother - twins with a palendrome birthday

I've been referenced on a UK No 1. song - Tinie Tempah 'Pass Out'

I've played cricket with England International players

I qualified as a full Level 3 Personal Trainer

I've witnessed a pro tournament hole-in-one

I've got a Royal Warrant on my wall - my Grandfather's London tailors served the Royal Family

I've Interrailed around Europe

I went to the same school as William Shakespeare

I ran the Silverstone race track 10k race for fun < 1 hour

I worked on LMA Football Manager 2007 game whilst at Codemasters